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This course introduces subject matter experts, trainers and learning facilitators to the skills required for undertaking coaching as part of a continuous improvement programme in the workplace. Coaching helps the learner to set their own clear and achievable goals, and to provide support on the journey to achieving them. Coaching skills are a valuable component of the L&D Professional’s core skill set.

Who is it for?

The course is primarily designed for L&D practitioners and managers who have a responsibility for ensuring staff development and performance in the organisation.

What the delegates will learn

  • Define what coaching is
  • Discuss and establish coaching needs
  • Build faster rapport with the coachee
  • Apply goal-setting models
  • Plan and conduct a coaching session using the GROW model

What's included in the course?

  • Pre-course work
  • Evening work
  • Assessment

Next steps

  • Facilitation Skills
  • Mentoring


Suitable for anyone who is required to develop and coach individuals in the workplace.


Course objective:

  • Discuss a partner’s coaching needs, following the six-step coaching intake process
  • Discuss and set a partner's goal, based on the intake discussion, and applying the SMART and PURE model, on issue of their choice
  • Coach a partner, following the GROW model, on an issue of their choice which meets the criteria of the Coaching Profile

Assessment information:

  • Delegates plan and conduct a coaching session that is assessed against the TAP Coaching profile


Session 1: Introduction to coaching
In this session, we consider:

  • Defining what coaching is and understanding it in context
  • Recognising the roles of the coach, coachee and manager
  • Recognising when the role of a coach would be valuable
  • Identifying why coaching records are required

Session 2: Coaching intake
In this session, we consider:

  • Recognising the importance of discussing coaching needs
  • Recognising when a coaching session would be valuable
  • Using a range of question types to elicit information
  • Gathering all relevant information from stakeholders where relevant

Session 3: Goal-setting and the GROW model
In this session, we consider:

  • Applying appropriate rapport-building and listening techniques
  • Creating a climate that is positive and open to encourage information sharing
  • Preparing a coaching plan
  • Guiding the coachee to define and set their own goals using the SMART and PURE models
  • Setting outcome, performance and process goals
  • Identifying the importance of using a questioning approach to the session
  • Identifying the traits and characteristics of a coach

Course Dates

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