Designing Performance Support Resources

Overview

This blended course will provide delegates with a framework to provide a toolkit of appropriate resources to support workplace performance from on-demand online content and how-to videos to ‘in the workflow’ trouble-shooting guides and templates for use at the point of need whether in conjunction with a training programme or where none is available or required.

The course is delivered as a blended format comprising three parts over a 3 to 4 week period; two live online session with self-paced activities followed by a two-day classroom event with assessed project work on the design of a performance support resource.

What’s included in the course

• Part 1: Tutor-led online session (1 hour): ‘What is Performance Support?’ and self-paced online activities (approx 3 hours)
• Part 2: Self-paced online activities including reading, eLearning, and project work (approx 4 hours) and tutor-led online session ‘Planning for performance support’ (1 hour)
• Part 3: Two-day practical workshop, building on Parts 1 and 2. Planning, group discussions and producing a prototype for a work-based performance support resource

What the delegates will learn

• Establish the role of performance support and its use within formal and informal learning solutions
• Apply a framework for designing content aligned to specific performance requirements
• Select the appropriate performance support tools and apply best practice guidelines
• Establish a robust repository of support resources

Next steps

Other TAP Certificates that might be of interest are:

• eLearning Design
• Creating Visual Impact
• Digital Writing Skills

Prerequisites

This course is suitable for L&D professionals who want to learn about designing and developing workplace support materials. There are no formal prerequisities for attending.

Objectives

Delegates will create a prototype of a performance support resource to fulfil a specific performance need.

Outline

Part 1 Live online session includes:

• Tutor-led online session (1 hour): ‘What is Performance Support?’
• Self-paced activities (approx 3 hours)
  • Research and critique example performance resources
  • Forum task commenting on a blog post

Part 2 Live online session includes:

• Self-paced activities (approx 4 hours)
  • Complete eLearning module 'Coming to terms with performance'
  • Research and report on production tools for creating resources
  • Complete the assignment template - analysis and concept ideas for your own workplace project and submit for tutor feedback
• Tutor-led online session (1 hour) ‘Planning for Performance Support’ which is a follow-up and review of the self-study activities

Part 3 Classroom workshop includes:

• Two-day practical workshop, building on Parts 1 and 2
  • Task analysis and breaking down the content into clear, easy-to-follow steps
  • Media elements (writing the text/ working with images/ recording IT simulations/ working with audio and video)
  • Visual planning and scripting
  • Build a prototype for your own workplace project
  • Tutor and peer feedback on prototypes
  • Testing and reviewing the resources
  • Implementing, evaluating and maintaining support resources