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This blended course will provide delegates with a framework to provide a toolkit of appropriate resources to support workplace performance from on-demand online content and how-to videos to ‘in the workflow’ trouble-shooting guides and templates for use at the point of need whether in conjunction with a training programme or where none is available or required.

Who is it for?

L&D professionals who want to learn about designing and developing workplace support materials

What the delegates will learn

  • A model for online facilitation
  • Establish the role of performance support and its use within formal and informal learning solutions
  • Apply a framework for designing content aligned to specific performance requirements
  • Select the appropriate performance support tools and apply best practice guideline
  • Establish a robust repository of support resources

What’s included in the course

Part 1: Tutor-led online session (1 hour): ‘What
is Performance Support?’ and self-paced online activities including reading, e-learning, forum work and critiquing performance resources (approx 3 hours)

Part 2: Self-paced online activities including reading, e-learning, and project work (approx 4 hours) and tutor-led online session ‘Planning for performance support’ (1 hour)

Part 3: Two-day classroom workshop practical working, building on Parts 1 and 2. Planning, group discussions and producing a prototype for a work-based performance support resource

Next steps

Other TAP Certificates that might be of interest are:

  • eLearning Design
  • Creating Visual Impact
  • Digital Writing Skills


L&D professionals who want to learn about designing and developing workplace support materials


Delegates will create a prototype of a performance support resource to fulfil a specific performance need.

Leading to the TAP Certificate in Designing Performance Support Resources


1. Defining performance support

  • Analysing the need, audience and specific task
  • Working with the Performance Support Development Model
  • Knowing what types of performance support and tools are available
  • Identifying appropriate media for the environment
  • Determining the support resources or suite of resources for the need

2. Designing performance support resources

  • Breaking down the content into clear, easy-to-follow steps
  • Writing the text
  • Working with images
  • Recording IT simulations
  • Working with audio and video
  • Applying company branding

3. Developing performance support resources

  • Creating a prototype to include details of timing, text, animation etc
  • Testing and reviewing the resources

4. Implementing, evaluating and maintaining support resources

  • Establishing buy-in and support
  • Encouraging uptake and marketing
  • Measuring success
  • Creating a maintenance schedule

Special Notices

This course is delivered as a blended format comprising three parts over a 3 to 4 week period; two live online session with self-paced activities followed by a two-day classroom event with assessed project work on the design of a performance support resource.

Course Dates

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