Overview
This blended course will provide delegates with a framework to provide a toolkit of appropriate resources to support workplace performance from on-demand online content and how-to videos to ‘in the workflow’ trouble-shooting guides and templates for use at the point of need whether in conjunction with a training programme or where none is available or required.
The course is delivered as a blended format comprising three parts over a 3 to 4 week period; two live online session with self-paced activities followed by a two-day classroom event with assessed project work on the design of a performance support resource.
What’s included in the course
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Part 1: Tutor-led online session (1 hour): ‘What is Performance Support?’ and self-paced online activities (approx 3 hours)
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Part 2: Self-paced online activities including reading, eLearning, and project work (approx 4 hours) and tutor-led online session ‘Planning for performance support’ (1 hour)
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Part 3: Two-day practical workshop, building on Parts 1 and 2. Planning, group discussions and producing a prototype for a work-based performance support resource
What the delegates will learn
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Establish the role of performance support and its use within formal and informal learning solutions
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Apply a framework for designing content aligned to specific performance requirements
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Select the appropriate performance support tools and apply best practice guidelines
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Establish a robust repository of support resources
Next steps
Other TAP Certificates that might be of interest are:
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eLearning Design
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Creating Visual Impact
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Digital Writing Skills
Prerequisites
This course is suitable for L&D professionals who want to learn about designing and developing workplace support materials. There are no formal prerequisities for attending.
Objectives
Delegates will create a prototype of a performance support resource to fulfil a specific performance need.
Outline
Part 1 Live online session includes:
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Tutor-led online session (1 hour): ‘What is Performance Support?’
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Self-paced activities (approx 3 hours)
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Research and critique example performance resources
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Forum task commenting on a blog post
Part 2 Live online session includes:
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Self-paced activities (approx 4 hours)
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Complete eLearning module 'Coming to terms with performance'
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Research and report on production tools for creating resources
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Complete the assignment template - analysis and concept ideas for your own workplace project and submit for tutor feedback
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Tutor-led online session (1 hour) ‘Planning for Performance Support’ which is a follow-up and review of the self-study activities
Part 3 Classroom workshop includes:
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Two-day practical workshop, building on Parts 1 and 2
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Task analysis and breaking down the content into clear, easy-to-follow steps
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Media elements (writing the text/ working with images/ recording IT simulations/ working with audio and video)
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Visual planning and scripting
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Build a prototype for your own workplace project
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Tutor and peer feedback on prototypes
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Testing and reviewing the resources
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Implementing, evaluating and maintaining support resources