Designing Performance Support Resources

Overview

This blended course will provide delegates with a framework to provide a toolkit of appropriate resources to support workplace performance from on-demand online content and how-to videos to ‘in the workflow’ trouble-shooting guides and templates for use at the point of need whether in conjunction with a training programme or where none is available or required.

Who is it for?

L&D professionals who want to learn about designing and developing workplace support materials

What the delegates will learn

• A model for online facilitation
• Establish the role of performance support and its use within formal and informal learning solutions
• Apply a framework for designing content aligned to specific performance requirements
• Select the appropriate performance support tools and apply best practice guideline
• Establish a robust repository of support resources

What’s included in the course

Part 1: Tutor-led online session (1 hour): ‘What
is Performance Support?’ and self-paced online activities including reading, e-learning, forum work and critiquing performance resources (approx 3 hours)

Part 2: Self-paced online activities including reading, e-learning, and project work (approx 4 hours) and tutor-led online session ‘Planning for performance support’ (1 hour)

Part 3: Two-day classroom workshop practical working, building on Parts 1 and 2. Planning, group discussions and producing a prototype for a work-based performance support resource

Next steps

Other TAP Certificates that might be of interest are:

• eLearning Design
• Creating Visual Impact
• Digital Writing Skills

Prerequisites

L&D professionals who want to learn about designing and developing workplace support materials

Objectives

Delegates will create a prototype of a performance support resource to fulfil a specific performance need.

Leading to the TAP Certificate in Designing Performance Support Resources

Outline

1. Defining performance support

• Analysing the need, audience and specific task
• Working with the Performance Support Development Model
• Knowing what types of performance support and tools are available
• Identifying appropriate media for the environment
• Determining the support resources or suite of resources for the need

2. Designing performance support resources

• Breaking down the content into clear, easy-to-follow steps
• Writing the text
• Working with images
• Recording IT simulations
• Working with audio and video
• Applying company branding

3. Developing performance support resources

• Creating a prototype to include details of timing, text, animation etc
• Testing and reviewing the resources

4. Implementing, evaluating and maintaining support resources

• Establishing buy-in and support
• Encouraging uptake and marketing
• Measuring success
• Creating a maintenance schedule

Special Notices

This course is delivered as a blended format comprising three parts over a 3 to 4 week period; two live online session with self-paced activities followed by a two-day classroom event with assessed project work on the design of a performance support resource.