L&D Administration

Overview

This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews the key tasks of the L&D administrator’s role. This includes effective communication, managing and prioritising tasks, using methods, media and technology to support learning solutions and managing challenge.

What's included in the course?

• Evening work
• Assessment

What the delegates will learn

• Providing an efficient and effective L&D administration service
• Administering booking to support learning solutions
• Communication skills
• Managing tasks
• Using methods, media and technology
• Managing challenge
• Employ a balanced approach

Next steps

• Foundation Award in Training Delivery
• Foundation Award in Training Design
• Foundation Award in Facilitation Skills

Prerequisites

This course is suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body.

Objectives

Delegates develop a personal action plan to identify actions they can take to increase their effectiveness and efficiency when communicating, managing tasks, using methods, media and technology and managing challenge.

Outline

Session 1: L&D administration role, responsibilities and skills
In this session, we consider:

• Definition of L&D administration
• Who do L&D administrators support?
• Responsibilities
• Skills and attributes

Session 2: L&D administration analysis tool
In this session, we consider:

• The L&D administration analysis tool

Session 3: Communication skills
In this session, we consider:

• Methods of building rapport
• Level of rapport
• Questioning and listening
• Assertiveness

Session 4: Managing tasks
In this session, we consider:

• Levels of responsibility
• Accepting tasks
• Managing tasks
• Managing the schedule of other

Session 5: Methods, media and technology
In this session, we consider:

• Delivery methods
• e-media
• Social networks

Session 6: Managing challenge
In this session, we consider:

• Challenging behaviours
• General strategies: behaviours
• Challenging situations