L&D Administration
Overview
This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews the key tasks of the L&D administrator’s role. This includes effective communication, managing and prioritising tasks, using methods, media and technology to support learning solutions and managing challenge.
What's included in the course?
- Evening work
- Assessment
What the delegates will learn
- Providing an efficient and effective L&D administration service
- Administering booking to support learning solutions
- Communication skills
- Managing tasks
- Using methods, media and technology
- Managing challenge
- Employ a balanced approach
Next steps
- Foundation Award in Training Delivery
- Foundation Award in Training Design
- Foundation Award in Facilitation Skills
Prerequisites
This course is suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body. There are no formal prerequisites to attending this course.
Objectives
Delegates develop a personal action plan to identify actions they can take to increase their effectiveness and efficiency when communicating, managing tasks, using methods, media and technology and managing challenge.
Outline
Session 1: L&D administration role, responsibilities and skills
In this session, we consider:
- Definition of L&D administration
- Who do L&D administrators support?
- Responsibilities
- Skills and attributes
Session 2: L&D administration analysis tool
In this session, we consider:
- The L&D administration analysis tool
Session 3: Communication skills
In this session, we consider:
- Methods of building rapport
- Level of rapport
- Questioning and listening
- Assertiveness
Session 4: Managing tasks
In this session, we consider:
- Levels of responsibility
- Accepting tasks
- Managing tasks
- Managing the schedule of other
Session 5: Methods, media and technology
In this session, we consider:
- Delivery methods
- e-media
- Social networks
Session 6: Managing challenge
In this session, we consider:
- Challenging behaviours
- General strategies: behaviours
- Challenging situations
