This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews the key tasks of the L&D administrator’s role. This includes effective communication, managing and prioritising tasks, using methods, media and technology to support learning solutions and managing challenge.
What's included in the course?
What the delegates will learn
Next steps
This course is suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body. There are no formal prerequisites to attending this course.
Delegates develop a personal action plan to identify actions they can take to increase their effectiveness and efficiency when communicating, managing tasks, using methods, media and technology and managing challenge.
Session 1: L&D administration role, responsibilities and skills
In this session, we consider:
Session 2: L&D administration analysis tool
In this session, we consider:
Session 3: Communication skills
In this session, we consider:
Session 4: Managing tasks
In this session, we consider:
Session 5: Methods, media and technology
In this session, we consider:
Session 6: Managing challenge
In this session, we consider: