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This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews the key tasks of the L&D administrator’s role. This includes effective communication, managing and prioritising tasks, using methods, media and technology to support learning solutions and managing challenge.

What's included in the course?

  • Evening work
  • Assessment

What the delegates will learn

  • Providing an efficient and effective L&D administration service
  • Administering booking to support learning solutions
  • Communication skills
  • Managing tasks
  • Using methods, media and technology
  • Managing challenge
  • Employ a balanced approach

Next steps

  • Foundation Award in Training Delivery
  • Foundation Award in Training Design
  • Foundation Award in Facilitation Skills


This course is suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body. There are no formal prerequisites to attending this course.


Delegates develop a personal action plan to identify actions they can take to increase their effectiveness and efficiency when communicating, managing tasks, using methods, media and technology and managing challenge.


Session 1: L&D administration role, responsibilities and skills
In this session, we consider:

  • Definition of L&D administration
  • Who do L&D administrators support?
  • Responsibilities
  • Skills and attributes

Session 2: L&D administration analysis tool
In this session, we consider:

  • The L&D administration analysis tool

Session 3: Communication skills
In this session, we consider:

  • Methods of building rapport
  • Level of rapport
  • Questioning and listening
  • Assertiveness

Session 4: Managing tasks
In this session, we consider:

  • Levels of responsibility
  • Accepting tasks
  • Managing tasks
  • Managing the schedule of other

Session 5: Methods, media and technology
In this session, we consider:

  • Delivery methods
  • e-media
  • Social networks

Session 6: Managing challenge
In this session, we consider:

  • Challenging behaviours
  • General strategies: behaviours
  • Challenging situations

Course Dates