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This course enables experienced trainers to further develop their skills in delivering training, assessed against measurable, objective criteria. This practical, skills-based course offers a structured approach to planning and delivering training. It is important for even the most experienced trainer to refresh their training delivery skills to ensure effective transfer of learning. The course has the primary goal of encouraging self-assessment to reinforce the experienced trainer's delivery skills, and helps trainers to consider strategies to manage behaviours that can impact the achievement of the session objectives.

This Certificate is also available as a fully digital self-study course or 3-day classroom event, please do contact us to discuss further.

What's included in the course

  • Online self-study modules (approximately 7 hours)
  • Evening work
  • Assessment
  • Online workshop: Managing Challenging Behaviours

What the delegates will learn

  • Preparing for a learning event
  • Structuring the learning event
  • Facilitating the learning event
  • Employing questioning skills
  • Establishing and maintaining credibility
  • Selecting methods and media
  • Employing a balanced approach
  • Strategies for managing challenging behaviour
  • Realigning learner behaviour

Next steps

  • Training Delivery Part B - engaging with learners
  • This is a core module in the TAP Diploma in Learning Facilitation



This course is primarily designed for trainers with six months’ recent delivery experience, who wish to create an interactive learning environment within a structured framework. New or inexperienced trainers should attend the 5-day course (


Delegates plan and deliver a training session that is assessed against the TAP Training Style, Activity and Structure profiles, leading to the TAP Certificate in Training Delivery Part A.


Online self-study:

Module 1: Learning objectives and tests

In this session, we consider:

  • The three essential elements of a well-structured objective
  • Assessing that knowledge and/or skills transfer has taken place
  • Assessing the achievement of the learning event objectives
  • The relationship between objectives and tests

Module 2: Balancing trainer activity

In this session, we consider:

  • Praising learners, clearly and verbally, when appropriate during their learning
  • Signposting the structure and progression of the training intervention at the beginning and at appropriate points throughout
  • Balancing requests for action and training advice/opinion with learner input
  • Judging the level of demonstration of complex involved tasks required for effective learning

Module 3: Training session structure

In this session, we consider:

  • Structuring the intervention
  • Stating clear objectives and agreeing expectations
  • Setting a route map for the session
  • Capturing and assessing the learners’ prior knowledge, skills and attitude
  • Building links to aid delegate learning
  • Delivering appropriate content in a learning-efficient sequence
  • Reinforcing the key points from the intervention
  • Monitoring and controlling progress of the group and individuals
  • Adapting the methods and/or content to the progress identified

Classroom workshop:

Session 1: Training delivery style

In this session, we consider:

  • Generating a positive learning climate
  • Identifying and coaching delegates who are struggling with pace/content
  • Dealing effectively with groups of mixed ability
  • Managing the learning event efficiently
  • Using a variety of questioning types and techniques
  • Handling delegate questions effectively
  • Using reflective questioning to get delegates to take responsibility for learning
  • Using active listening techniques

After the workshop:

Live online webinar: Managing challenging behaviour

In this session, we consider:

  • Types of challenging behaviour
  • Decision making
  • General strategies
  • Behaviour realignment

Special Notices

This course is also available as 3 day course for experienced trainers, and 5 day classroom course for those who are new to training.

It is also available as an online digital course covering the same learning outcomes as the classroom events. Please contact us for more details of the online option.


The booking/contact form on this page is currently unavailable. Please contact Sandra Lucas using the 'All bookings & enquiries' button below in order to book or to receive more information.

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