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The Training Delivery Part B - engaging with learners course is the culmination of a two-year research project into what differentiates great training from the crowd and is the vital next step in any trainer’s development, usually following achievement of the TAP Certificate in Training Delivery Part A.

This course focuses on building trainers’ self-awareness and the critical factors to create an empathic, learner-centred climate. It focuses on the Six Principles of CHOICE®, which are based on the six key drivers of learner engagement that reflect innate and universal human needs.

What's included in the course?

  • Evening work
  • Assessment

What the delegates will learn

  • Generating a positive emotional climate in which learners are free to experiment without fear
  • Caring for each learner as an individual, creating a sense of personal value
  • Fostering an environment in which all learners feel they are honestly and fairly treated
  • Utilising open communication to create an effective learning climate
  • Involving each learner in the learning process to encourage self-discovery and strengthen personal commitment to learning and application
  • Employing a coaching style to support and encourage self-discovery of learning and personal application to the job
  • Exhibiting an ethical approach to training in order to build respect and credibility for the training and a sense of personal meaning to the learners

Next steps

  • Online Facilitation Skills
  • Facilitation Skills


Suitable for trainers who would like to achieve optimal learning effectiveness by engaging with the hearts and minds of learners.


Delegates develop a personal action plan which aligns to the Six CHOICE® Principles.


Session 1: Why become a Trainer-of-CHOICE?
In this session, we consider:

  • The six key drivers of learner engagement
  • The engagement ladder
  • The Trainer-of-CHOICE charter
  • Building learner engagement

Session 2: The power of a positive emotional climate
In this session, we consider:

  • A positive emotional climate
  • The mystery of emotions
  • The brain’s three-lane road
  • Emotional hijacking
  • The PIMS techniques

Session 3: Caring about learners
In this session, we consider:

  • Building self-confidence
  • Building trust
  • Understanding in action
  • Appreciation

Session 4: Honesty and fairness
In this session, we consider:

  • Self-awareness
  • Impartiality
  • Respect

Session 5: Open communication
In this session, we consider:

  • Clear and effective communication
  • Listening

Course Dates