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This webinar workshop lasts approximately 2½ hours. It will help delegates explore various elements of challenging behaviour in the learning setting: context, underpinning reasons, strategies and realignment. This will allow them to consider which strategies would be effective in managing challenging behaviour, whilst maintaining the individual and group’s experience as they move towards achieving the session’s objective.

Who is it for?

The course is designed for L&D professionals who would like to create or refresh their toolbox when dealing with challenging behaviour, specifically in the learning setting.

What the delegates will learn?

  • Challenge
  • Decision making
  • General strategies
  • Realignment

Next steps

  • Training Delivery Part A
  • Training Delivery Part B
  • Online Facilitation Skills
  • Facilitation Skills


There are no pre-requisites for this webinar.


Delegates decide on the appropriate strategies for dealing with potential future challenging behaviours.


Session 1 - Challenge
In this session, we consider:

  • Understanding what challenge is
  • Types of behaviour
  • Behaviour versus attitude
  • Context

Session 2 - Decision making:
The impact of decisions

  • The impact of managing behaviour
  • The impact of not managing behaviour
  • When and how to elevate

Session 3 - General strategies
In this session, we consider:

  • Available strategies
  • Appropriate and inappropriate strategies
  • Personal considerations

Session 4 - Realignment
In this session, we consider:

  • Underlying reasons
  • Maintaining your integrity
  • The 6-step approach

Course Dates